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international medical graduates
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Reflecting on the features of ‘successful’ public inquiries

Introduction by Croakey: Public inquiries are a frequent response to policy and systems failures, and the media and community concern that accompanies them.

Sometimes inquiries can uncover systemic problems undermining civil society and result in lasting legislative and policy changes.

At other times, inquiries appear to go nowhere and leave stakeholder groups and advocates frustrated at the waste of time and resources that participation in these processes requires.

The reasons why some inquiries are effective while others sink into oblivion are discussed in the post below by Dr Alastair Stark, Senior Lecturer in Public Policy at the University of Queensland, and Dr Sophie Yates, Postdoctoral Fellow at the Public Service Research Group, UNSW Canberra.

Stark and Yates identify the key factors which influence the effectiveness of inquiries and provide some practical suggestions for setting up and running inquiries to maximise their chance of success.


Alastair Stark and Sophie Yates write:

Public inquiries are more popular than ever, and yet we often hear complaints that they don’t have much effect on policy or practice.

Of course, all inquiries are different. Some vanish with barely a ripple, some make headlines for how little their recommendations are implemented, and some produce genuinely new learning and change the policy landscape for decades to come.

Despite the cynical rhetoric about public inquiries being used as political tools, history proves that governments can’t always control the outcome of inquiries – and may not always want to.

In fact, in our new article about what makes ‘successful’ public inquiries we spend a lot of time thinking about the issue of control: who has it, who loses it, what effects it has, and how inquiry staff can ensure their reports can still have an impact when its gone.

From a policy design point of view, the key message is that those who run public inquiries need to think about a future in which they publish their report, switch off the lights in the inquiry room and return to their day jobs. How can they create a publication that speaks for itself and drives reform when they are no longer in control of the process?

Successful inquiries are those that consider this strategic challenge well in advance of report publication.

Future thinking

If an inquiry is to be successful in lesson learning terms it needs to produce legitimate policy lessons that can subsequently compel policy reform. To do this an inquiry’s proceedings and the style and content of its written reports both need to be perceived as legitimate by sponsors, implementing agencies and stakeholders.

Inquiry personnel involved in creating and communicating knowledge therefore need to think about the external parties that will be crucial to future policy implementation. We argue that it’s useful to think about the future in terms of three interlinked policy environments: the ‘inquiry room’, the ‘actioning environment’ and the ‘institutionalising environment’.

Figure 1: Factors affecting inquiry effectiveness across three policy environments

The inquiry room

The ‘inquiry room’ includes those in the spotlight of public proceedings, the multitudes who operate in the backrooms of an inquiry and the stakeholders who give evidence. In this environment future legitimacy can be produced through reassuring stakeholders that the inquiry has been established in an appropriate manner, that it has the appropriate personnel and that it is generating data and developing knowledge in appropriate ways.

Some factors to consider here include:

  • The chair and panel members: A crucial early choice to get right. The chair and other inquiry members must be sufficiently expert for their leadership to have weight and authority without being so close to the subject that stakeholders will question their objectivity.
  • The terms of reference set by government: Too limited and there can be accusations of political stage management; too broad and complaints can be made about a lack of attention to specific issues. A willingness to change terms of reference in response to evidence can enhance the standing of an inquiry by promoting an air of independence.
  • Inquiry processes: Typically, we think of public inquiries as putting powerful actors into the witness box and questioning them under the heat of the public spotlight. This formal judicial style might work for inquiries seeking to uncover wrongdoing, but it can also mean that stakeholders dismiss an inquiry as a blame-seeking exercise. If an inquiry does not require adversarial proceedings, it can increase its legitimacy by using a collaborative approach to its work, being open to new ways of developing evidence, and via sensitivity to perceptions of bias.
  • Framing the debate: A truly transformative inquiry shapes official discourse and public debate on an issue, reframing a problem in its own terms. One way of doing this is through effective media engagement to publicise processes, evidence and interim findings. These features also assist with the public education function of an inquiry.
  • Knowing your audience. When an inquiry knows its audience or ‘public’ it can generate evidence from them and produce reports that speak to them. This enhances legitimacy.  For example, if the audience includes victims who have been harmed by failures or crises, and the goal is redress, it is appropriate to mainly draw evidence from theme, such as during the Royal Commission into Institutional Responses to Child Sexual Abuse. Alternatively, if an inquiry is speaking to more technocratic audiences then the use of scientific experts as rapporteurs, the establishment of expert panels the appointment of chairs who have credibility in specialist subject matter should be considered. Legitimacy for public servants, however, is likely to come via evidence taking and report writing that has the hallmarks of public managerial practice.

 Future-proofing

A lack of concern about how knowledge transfers from an inquiry to implementing agencies has been used to explain the ineffectiveness of some inquiries. However, politically astute inquiry personnel can take measures to close future excuses that might shelve their recommendations.

For example, implementation blueprints and provisional costings make it difficult for future implementors to dismiss recommendations as unfeasible. Reports can explain the relative urgency of various recommendations and suggest appropriate timelines for each.

Perhaps most importantly, the creation of oversight mechanisms can help. Several Australian inquiries at the state level have recommended the creation of statutory agencies to monitor implementation, while performance management tools linked to parliamentary oversight have been discussed in the UK in relation to the inquiry that will investigate COVID-19.

The actioning environment

Inquiry personnel also need to think about the ‘actioning environment’ which begins after a final report is published and involves stakeholders making judgements about whether recommendations ought to be implemented. At this point the legitimacy an inquiry has generated through its inquiry room behaviour becomes pivotal.

But just as important is the credibility generated through the persuasiveness of reports and recommendations. These are crucial because at this point the inquiry gives away control and must hope that its work will encourage action.

In this environment executives and government departments reassert the control they lost when the inquiry was convened. If an inquiry produces recommendations perceived as problematic, ministers will use rhetoric to accept them publicly (for example, “accepted in principle”) when they have little intention to implement them.

The government department responsible for responding to the inquiry will typically keep the recommendations it sees as valuable and parcel out the rest to agencies who will shelve or implement them away from the public spotlight at a later date. These are the first moves in the politics of policy implementation, and whether they are effective will be influenced by the kinds of inquiry room decisions mentioned above.

Two other groups are important here. First, non-government advocates and interests can play a crucial role lobbying for an inquiry’s reform agenda if they see it as legitimate. This can be very important for policy areas such as family violence where much of the service delivery is done by non-government organisations.

Second, ‘policy refiners’ can be given contentious or difficult-to-implement recommendations and asked to conduct subsequent policy analyses.Even though they tend to be convened with a veneer of independence, these refiners can give the executive the chance to shape the implementation process and reassert some degree of control.

Taskforces, policy reviews and capacity assessments that follow inquiries can dilute, change and even lead to the abandonment of inquiry lessons. Inquiries need to think about this prospectively if they wish their big-ticket recommendations to make it.

The institutionalising environment

Finally, inquiries need to think about the ‘institutionalising environment’, which exists for some time after a report is produced. Here recommendations which have encouraged some action can either succumb to institutional amnesia and get forgotten or get hard-wired into policy processes in ways that ensure their future survival.

The passage of time can mean that even the most legitimate recommendations will have a shelf-life simply because policy environments are inherently dynamic: turnover in actors, political obsession with change, structure of government reforms, and outsourcing of service delivery are all amnesia-inducing dynamics. These can mean that history repeats despite good efforts being made in the previous two environments.

One method of thinking about effective institutionalisation is to consider the management of lesson learning rather than simply the generation of lessons. Frameworks for managing lessons see inquiry learning as a more holistic affair that uses auditing, performance measurement and ongoing forms of collaboration as a means of keeping inquiry lessons front of mind.

Implementation monitors have also been used to keep recommendations alive and, at times, they have handed oversight to other actors, such as inspector-general offices, who have ensured lesson retention. However, inquiries themselves need to ensure that their lessons aren’t merely of interest to future historians. They need to think about how to keep them alive so that they can be used by tomorrow’s policy actors, and include those measures in their reports.

Summing up

The history of inquiry scholarship suggests that when inquiry staff think proactively about the loss of control over their recommendations and prepare for the politics of implementation that follow, they are likely to have success.

Our central point is that effective inquiries are those that can see beyond the inquiry room and reflect upon the challenges of the actioning and institutionalising environments.

Those that can prepare recommendations for the battle for control in the actioning environment, and the amnesia-inducing dynamics that occur in the institutionalising environment, will certainly have more of an impact.


See Croakey’s archive of stories about public inquiries in health

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National Commission of Audit 2014
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Acknowledgement
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Croakey Conference News Service 2013 – 2019
2013 conferences
Australian Centre for Health Services Innovation Forum 2013
Australian Health Promotion Association Conference 2013
Closing the Credibility Gap 2013
CRANAplus Conference 2013
FASD Conference 2013
Health Workforce Australia 2013
International Health Literacy Network Conference 2013
NACCHO Summit 2013
National Rural Health Conference 2013
Oceania EcoHealth Symposium 2013
PHAA conference 2013
2014 conferences
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AIDA Conference 2014
Congress Lowitja 2014
CRANAplus conference 2014
Cultural Solutions - Healing Foundation forum 2014
Lowitja Institute Continuous Quality Improvement conference 2014
National Suicide Prevention Conference 2014
Racism and children/youth health symposium 2014
Rural & Remote Health Scientific Symposium 2014
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Population Health Congress 2015
2016 conferences
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